At Yonara Group, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund & Return Policy outlines your options for returns, exchanges, and refunds.
1. Eligibility for Returns
- Products must be returned within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as perishable goods, personalized products, or sale items, may not be eligible for return.
2. How to Initiate a Return
- Contact our customer service team at info@yonaragroup.com or call 512-969-9969 to request a return.
- Provide your order number, the product(s) you wish to return, and the reason for the return.
- Our team will provide instructions and a return authorization if your request is approved.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days using the original payment method.
- Shipping costs are non-refundable, except in cases where the product is defective or incorrect.
4. Exchanges
- If you wish to exchange a product for a different item, please contact us at info@yonaragroup.com.
- Exchanges are subject to product availability.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please report it within 7 days of delivery.
- Yonara Group will provide a replacement or refund, including applicable shipping costs.
6. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service to ensure your return is received.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Yonara Group
3913 Todd Lane, Austin, TX 78744, Building 4 #409
Email: info@yonaragroup.com
Phone: 512-969-9969
